Date Changes/Cancellations/Refunds

Balloon gift pick-up and deliveries are non-refundable.

Date/time changes will be accommodated based on availability. If we are not able to accommodate the change, you can cancel for a store credit to be used toward a future purchase.

If it is less than 24 hours before the delivery no changes can be made and no refund will be given.

Balloon décor orders are non-refundable. The deposit is taken to hold your date and is non-refundable.

Date/time changes will be accommodated based on availability. If we are not able to accommodate the change, your order may be canceled, but your 25% deposit will be forfeited.

If it is less than 48 hours before the delivery no changes can be made and no refund will be given.

West Michigan Balloons cannot be held responsible for inclement weather or any situation that may cause your event to be canceled or postponed.

If West Michigan Balloons is unable to complete your order, due to fault of their own, you will be notified as soon as possible and a full refund will be given immediately.